1. Who this is between
This agreement is between ET Mutt Hutt LLC, of Newberry, Florida, trading as The Mutt Hutt Way ("we", "us"), and the kennel taking the license ("you").
2. What you are licensed to do
We grant you a license to run The Mutt Hutt Way — the operating system, the Employee App and the Client App — for one kennel business, under one owner, at one location, for as long as you run that business.
- You may use it for every part of running that kennel, with as many of your own staff as you like.
- You may change your settings, your words, your prices, your rooms and your routines freely. That is what it is for.
- You may take a full copy of your own data whenever you want.
You may not resell it, rent it out, sublicense it, run it on behalf of another kennel, or use it as the basis of a competing product. If you open a second location, talk to us — a second license is available and it is not full price.
3. What it costs
Twelve payments across your first year and the software payment is finished. The license does not expire, and nothing switches off once those twelve payments are finished.
This is the founding price, for kennels starting before November 1, 2026. After that it is $99 a month for twelve months. If you start before then, the price above is the price in your agreement, and section 14 keeps it that way — it does not go up later because ours did.
4. What is included
- The core system, the Employee App and the Client App.
- Setting it up around your kennel — your rooms, rates, plans, services and daily routine.
- A full year of support and updates from the day you start.
- Bug fixes, always free. If something does not work the way it should, that is ours to put right, whenever you find it.
5. After your first year
You choose. Neither choice costs you the software.
Run it yourself
Pay nothing further. Your copy keeps working, and you can ask for paid help whenever you want it at $95 an hour.
You hold your own hosting account. We hand the software over into an account in your name, and running it there costs nothing — a kennel this size sits well inside what the hosting company gives away. Your web address keeps working either way: if it is one of ours, we keep pointing it at you for as long as you use the software, whether you pay us anything or not.
Every kennel runs the same version. There is only one, so nothing is kept back from you for not paying us — a fix is a fix for everybody, and section 4 keeps bug fixes free whatever you have chosen.
Who applies them differs. While we host for you, updates reach your copy on their own and you need do nothing. If you hold your own hosting account, we will make each new version available to you and tell you it is there; putting it in place is then yours to do, or ours at the hourly rate if you would rather not. That is the practical difference the yearly plan buys: not different software, but somebody else keeping it current.
Or stay looked after
$65 a month, or $650 a year. The monthly figure is the one you have been paying all year, so nothing changes unless you want it to; paying for the year up front saves you $130. We keep it hosted, answer your questions without an hourly rate, apply fixes and updates, and look after your backups. You can cancel at any time, with no notice period and no exit fee. If you cancel, we will hand over everything needed to carry on running it yourself, and your data comes with you.
6. Your data is yours
Everything you put in — your clients, your dogs, your bookings, your records — belongs to you. We do not sell it, share it, mine it, or use it to train anything. If we host it for you, we hold it on your behalf and nothing more.
You can export a complete copy from inside the software at any time, without asking us. If you stop working with us, you keep your data and we will help you take it with you.
What the software holds
So that you know exactly what you are responsible for: your clients' names, phone numbers, email and postal addresses, and their emergency contacts. Your dogs' names, breeds, ages, temperament notes, allergies, medical conditions and medication schedules, their vet's name and number, their vaccination dates and any vaccination records uploaded. Signed waivers, including the wording agreed to and when it was signed. Photographs of dogs and staff. Bookings, care logs, incident reports, and what each client owes.
The software does not store card numbers. A payment is recorded as an amount and a method. Where you have entered a Venmo, Cash App or Zelle handle, that is a public username, not an account.
Staff sign in with a name and a PIN. PINs are stored hashed and cannot be read back, by you or by us. Signing in sets a cookie: twelve hours for you and your staff, and thirty days for a client — families reach their app from a link in a text message, and being signed out between visits is what stops them using it.
Where it is kept, and who can reach it
Your records live in storage attached to your own copy of the software. Which account that storage sits in depends on how you are set up, and the difference matters:
If you host it yourself, it is in an account in your name. We have no access to it whatsoever. We could not read your records if you asked us to.
If we host it for you as part of a care plan, your site sits inside our hosting account. That means we can technically reach your data. We do not look at it except when you ask us to help with something, or to fix a fault you have reported — and we will tell you when we have. It is not read for any other reason.
In that arrangement, booking requests and waiver notifications are emailed to your address, and a copy is also retained in the hosting account we control. Those copies contain the client's name, phone number and the dates they asked about. If you would rather they were not kept, tell us and we will turn the retention off for your kennel.
What reaches us automatically
One thing, and only one: when the software breaks, it sends us a fault report. That report contains the error message, which screen it happened on, your kennel's name, whether it was you, a member of staff or a client using it at the time, and the browser. Client and dog names are removed before it is sent. No client record, booking or document ever reaches us this way.
We do this because a fault nobody tells us about is a fault we cannot fix. If you would rather it did not, say so and we will switch it off for your kennel.
Other companies involved
The software is served and stored by Netlify, in the United States. The pages load a typeface from Google Fonts and one library from a public code network, which means those companies see that a browser requested a file — not who you are or what is in your records. The dashboard fetches your local weather using your kennel's location, not anyone's address. Anything else is yours: if you connect a camera service, or put a payment link on an invoice, that is between you and them.
Your clients are your responsibility
You decide what to collect, what to ask for on your waiver, how long to keep it and who on your staff can see it. To your clients, you are the one holding their information — not us. You will need your own privacy notice telling them what you keep and why, and you should make sure what it says matches what you actually do.
Where the law gives your clients rights over their information, answering them is yours to do. If you need our help to find, export or remove something, ask and we will help.
Keeping it, and getting rid of it
We do not delete your records on a schedule. Nothing ages out on its own, because a vaccination date or an incident report may matter years later, and that judgement is yours rather than ours. You can remove any record from inside the software.
Back-ups are kept so that a mistake is recoverable. When you delete something, it will still exist in an earlier back-up until that back-up is replaced.
If you leave, you take a full export with you and we remove what we hold within thirty days of your asking. We will confirm in writing when it is done.
If something goes wrong
If your records are exposed by a failure on our side, we will tell you without delay, with what we know and what we are doing about it — not a notice weeks later. If you discover a problem at your end, tell us quickly, because the sooner we know the more we can help.
7. If a payment is missed
Things happen. If a payment is missed we will get in touch, and you have 30 days to put it right before we suspend access. Nothing is deleted during that time and nothing is deleted after it — your data stays where it is, and access returns as soon as the account is current.
Payments already made are not refunded, and the twelve-month schedule does not restart.
If you decide to stop, you stop. There is no balance to settle and nothing owed. You are not borrowing anything from us and you are not paying off a debt — each month pays for that month. Stopping simply means the license does not complete. You keep everything you have put in, you can export all of it, and if you come back later you carry on from where you left off.
8. If you change your mind
30 days from the day we set you up, for any reason at all, tell us and we will refund what you have paid in full. We will help you export your data first. We would rather you left cleanly than stayed unhappy.
9. If you sell the kennel
The license goes with the kennel. Tell us who is taking it over and we will move it across at no charge. It cannot be split between two businesses or moved to an unrelated one.
10. If we stop trading
A fair question to ask of a small supplier, and one you deserve a straight answer to.
If we ever cease operating, your license continues and we will release what is needed for you or someone you hire to keep the software running — including the application itself, so you are not left holding a system nobody can maintain. A kennel's records should not depend on us still being here.
11. What we do not promise
The software is provided as it is. We work hard on it and we use it to run our own kennel every day, but we cannot promise it will never have a fault, and we cannot promise it will suit every way of working.
If you run it on your own hosting, uptime is between you and your hosting provider. If we host it for you, we will keep it running and put problems right promptly, but we do not offer a guaranteed uptime figure and we will not pretend otherwise.
Keep your own backups. The software will make them for you; where you keep them is your responsibility, and it is the one thing we would ask you not to leave for later.
12. Limits on liability
To the fullest extent Florida law allows, our total liability under this agreement is limited to the amount you have paid us in the twelve months before the claim. We are not liable for lost business, lost bookings, lost profit, or indirect losses.
Nothing here limits liability for anything that cannot lawfully be limited.
13. Ending it
You can stop using the software whenever you like. If you are on a monthly or annual plan, cancel and it ends at the close of the period you have paid for.
We may end this license if it is used outside what section 2 allows — resold, sublicensed, or used to run other kennels — and we would speak to you before doing anything of the kind.
Ending it does not take your data from you. Sections 6, 11 and 12 continue to apply afterwards.
14. Changes to these terms
If we change these terms, the version you agreed to is the one that governs your license. New terms apply to new licenses, not retrospectively to yours.
15. Governing law
This agreement is governed by the laws of the State of Florida.